Caring For Your Mae Cassidy Bag
The Mae Cassidy collection has been specially designed and handmade by skilled artisans. This craftsmanship is what makes each piece unique. All Mae Cassidy bags are branded with the 'Mae Cassidy' label stitched inside the lining of our bags, to ensure authenticity.
Your handbag is a handmade artisan product and should be treated with care.
To preserve the original quality of your accessory, we strongly recommend that you follow these steps to protect your bag from damage:
Utilise the accessory frame gently to maintain its original shape. Never use the bell or beaded bracelet bag handles to pull open your clutch bag as this will cause it to break. Please only use the front clasp of the bag to open and close the clutch.
Metal items may look indestructible and may break if dropped against a hard surface or contact with sharp object. Metal is bendable, any pressure applied could cause damage. Therefore we would advise when transporting your handbag to do so within it's own box or bag, so no external pressures are accidentally applied they may cause a change to the shape of the bag. If this happens, we can try to arrange to repair any damage to the shape for a small repair fee.
Bags that include delicate trims, bells, beads, ribbons, small plastic/metal parts, should not be worn against delicate clothing.
When not in use, to avoid any damage or indentation to the outer fabric of your accessory, do not store in bubble wrap and do allow any metal parts (handles, tassels, chains) to touch the outer fabric and please always remove and store all detachable chains inside the accessory.
Please ensure to re-cover any tassels, metal bell or beaded handles in the foam handle/tassel covers provided. Any metal or beaded parts left uncovered may cause irreversible damage/indentation to the external fabric.
When not in use, we recommend to store your handbag in a cool and dry place, inside it’s protective foam pouch and the Mae Cassidy dust bag (if provided with purchase). Avoid long periods in direct sunlight.
Any incidental marks, tonal variations and/or textual variations may occur and should not be considered imperfections.
Avoid getting the accessory wet, over exposure to direct sunlight and heat. Fabrics and prints are not guaranteed to be colourfast, so always take care and avoid wearing with light/dark colours to prevent colour transfer.
We use 100% Silk and 8% Silk / 82% Viscose Velvet Fabrics. These are non-washable and non dry cleanable. Do not expose these fabrics on the bag to liquid, food, water, perfumes, lotions. Do not try to clean your bag using tissue paper or paper towels as they can leave residue on fabric. Lint rollers can be used gently on velvet fabric bag panels to remove light areas of dust. If you accidentally damage or stain your accessory, we can try to arrange to repair or replace the stained fabric panel on your bag for a repair fee. (But please note this is dependent on the availability of the fabric / colour).
We use natural Semi-Precious gemstones which may contain internal inclusions, adding to the beauty and uniqueness of each individual gem. Semi-precious gemstones and Swarovski crystals should not be exposed to water, harsh chemicals and cleaners. You can clean most gemstones with a soft dry cloth only. Do not use tissue paper or paper towels to clean as they can cause scratching.
Plated metal may naturally tarnish or fade over time. Tarnishing or fading is not our fault. Do not expose plated metal to water, perfumes, lotions as this may cause plating to fade.
We cannot be responsible for any damage caused due to negligence. Damage caused by general wear and tear is the responsibility of the owner. Tarnishing or discolouration is not our fault. Please see above care details on how to avoid this.
We will replace or repair any faulty items bought from this website within 6 months of proof of purchase. Missing crystals or beads are not classed as manufacturing faults if outside the 14 day return policy. However we can replace missing crystals or beads after this time at a small repair fee where ever possible.
For all non faulty items damaged by general wear, we offer a charged repairs service where at all possible. We may not be able to repair items damaged in the post due to insufficient packaging. We recommend all bags are returned to us securely packaged within a box.
The Mae Cassidy handbags are NOT SUITABLE FOR CHILDREN.
