Shipping

We offer worldwide shipping options to meet your needs. All orders placed before 2.00pm GMT are dispatched the same day orders are received.
 

* Please note: orders placed on Friday will be delivered on Monday

Zeenat Clutch Butterscotch Mae Cassidy Clutch Bag Handmade Unique Embellished Luxury Accessories

 

UK DELIVERY OPTIONS

 SHIPPING METHOD CARRIER SHIPPING CHARGE
ESTIMATED DELIVERY
PLEASE NOTE
EXPRESS DELIVERY DPD FREE
Orders placed before 2.00pm GMT will be delivered 1-2 business days after processing, pending availability and credit card verification. 
* This service also offers the option to arrange a click and collect from your nearest pick up shop with DPD. Please enter your telephone number & E-mail at checkout to receive this service and to stay updated on the progress of your parcel 
NEXT DAY DELIVERY
DPD £10 Orders placed before 2.00pm GMT will be delivered next working day, (Mon-Fri) after processing, pending availability and credit card verification. 
* You will receive a one hour delivery timeslot, notified in advance by SMS/E-mail. Please be sure to enter your telephone number & Email and at checkout to receive this service and to stay updated on the progress of your parcel 
NEXT DAY DELIVERY BY 12.00PM GMT DPD £20
Orders placed before 2.00pm GMT will be delivered next working day before 12.00pm GMT (Mon-Fri), after processing, pending availability and credit card verification. 
* You will receive a one hour delivery timeslot, notified in advance by SMS/E-mail. Please be sure to enter your telephone number & Email and at checkout to receive this service and to stay updated on the progress of your parcel.


 
EU SHIPPING OPTIONS

 SHIPPING METHOD SHIPPING CHARGE ESTIMATED DELIVERY PLEASE NOTE
EXPRESS £30
3-5 Working Days
* Signature Required. Additional duties/taxes may apply 

 

USA SHIPPING OPTIONS

 SHIPPING METHOD CARRIER
SHIPPING CHARGE
ESTIMATED DELIVERY
PLEASE NOTE
EXPRESS UPS £35 3 - 7 Working Days
* Signature Required. Additional duties/taxes may apply 


 INTERNATIONAL SHIPPING OPTIONS

 SHIPPING METHOD SHIPPING CHARGE ESTIMATED DELIVERY PLEASE NOTE
EXPRESS £40
7-10 Working Days

* Signature Required. Additional duties/taxes may apply 

 

PLEASE NOTE

All orders require a signature on receipt and that the occasional customs or courier delay which may effect your time frame. An email will be sent once your order has been dispatched. 


Need help? Contact one of our team at info@maecassidy.com
 


D E L I V E R Y     F A Q ' S 


 
Where do you ship From? 

We ship from the United Kingdom, but we offer worldwide shipping options to ship worldwide.


Which Couriers do you use?

We use DPD for deliveries within the UK and we use UPS for deliveries to all other countries.


Can I track my shipment?

Yes, once your order is dispatched, you will receive an email of notification from us including your tracking number for UPS or DPD.

Can I change my delivery address once my order has been placed?

No details, including the delivery address can be changed. Your order can be cancelled or recalled and a new order will have to be placed using the new details.

Will I have to pay any additional Duties and Taxes?

If your order is being delivered outside of the EU it will not include the UK Tax and you will be charged a customs and import fee. This will come in the form of a separate bill from UPS. 

Is my parcel insured?  

All Mae Cassidy goods remain the responsibility of Mae Cassidy until the order has been delivered to the delivery address and payment received in full. Items are insured against theft and damage. Once the item has been delivered to the delivery address and payment received in full, the goods are no longer under the ownership or responsibility of Lulu Guinness.

What if my order arrives damaged, or there is a fault? 

On receipt of your goods, please check that the number of boxes received matches the documentation and that the package is not damaged, wet or tampered with in any way. If you do notice anything unusual about your order please notify Mae Cassidy immediately by emailing info@maecassidy.com.

Do you gift wrap?

We do not currently gift wrap, however your order will arrive in our Mae Cassidy box and dustbag.
 
 

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