Shipping
Mae Cassidy ships from the United Kingdom, but we do offer worldwide express shipping options to ship worldwide. The below days are a time frame indication.
Orders are processed from Monday to Friday. The processing and preparation time of an order is 48 working hours from the moment the order is received.
* Please note: orders placed after 12.00pm Friday to Sunday will be despatched on Monday.
All UK orders placed before 12.00pm GMT, with a next day delivery shipping option, will be despatched the same day orders are received.
**If you are London based, we are able to arrange same day courier delivery. For more information, please e-mail us at customercare@maecassidy.com
Due to the current Royal Mail Strikes within the UK, please be assured we will only be using express UPS or DHL courier services to deliver your orders, to ensure there is no disruption to your delivery. We will not be using Royal Mail Services at this time.
UK DELIVERY OPTIONS
| SHIPPING METHOD | CARRIER | SHIPPING CHARGE | ESTIMATED DELIVERY | PLEASE NOTE |
| EXPRESS DELIVERY | UPS / ROYAL MAIL | 4.95 | Orders placed before 2.00pm GMT will be delivered 1-3 business days after processing, pending availability and credit card verification. | * You will receive a delivery notification from Mae Cassidy with a Royal Mail Tracking number or If your item is shipped via UPS, you will receive a delivery notification from UPS prior to delivery and a signature will be required. Please be sure to enter your telephone number & Email and at checkout to receive this service and to stay updated on the progress of your parcel. Signature will be required. |
| NEXT DAY DELIVERY BY 1.00PM | UPS / ROYAL MAIL | £12.00 | Orders placed before 12.00pm GMT will be delivered next working day before 1.00pm, (Mon-Fri) after processing, pending availability and credit card verification. | * You will receive a delivery notification from Mae Cassidy with a Royal Mail Tracking number, or if your item is shipped via UPS, you will receive a delivery notification from UPS prior to delivery and a signature will be required. Please be sure to enter your telephone number & Email and at checkout to receive this service and to stay updated on the progress of your parcel. Signature will be required. |
| NEXT DAY SATURDAY DELIVERY | UPS / ROYAL MAIL | £16.00 | Orders placed before 12.00pm GMT (Mon-Fri) will be delivered next day, after processing, pending availability and credit card verification. | * You will receive a delivery notification from Mae Cassidy with a Royal Mail Tracking number or UPS prior to delivery and a signature will be required. Please be sure to enter your telephone number & Email and at checkout to receive this service and to stay updated on the progress of your parcel. |
EU SHIPPING OPTIONS
| SHIPPING METHOD | SHIPPING CHARGE | ESTIMATED DELIVERY | PLEASE NOTE |
| EXPRESS | £35 | 3-5 Working Days | * Signature Required. Additional duties/taxes may apply |
USA SHIPPING OPTIONS
| SHIPPING METHOD | CARRIER | SHIPPING CHARGE | ESTIMATED DELIVERY | PLEASE NOTE |
| EXPRESS | UPS | £35 | 2 - 5 Working Days | * Signature Required. Additional duties/taxes may apply |
REST OF WORLD SHIPPING OPTIONS
| SHIPPING METHOD | SHIPPING CHARGE | ESTIMATED DELIVERY | PLEASE NOTE |
| EXPRESS | £55 | 7-10 Working Days |
* Signature Required. Additional duties/taxes may apply |
PLEASE NOTE
All orders require a signature on receipt and that the occasional customs or courier delay which may effect your time frame.
Upon placing your order, an email will be sent to the contact e-mail you provided at checkout, to confirm your order has been dispatched, details of shipment, courier used, tracking number, estimated delivery date and any further requirements regarding the courier who will take charge of the delivery.
If your order is subject to these duties / taxes, these will not appear on the invoice, but will be presented to you and collected by the courier upon delivery. Furthermore, if you refuse to pay taxes / duties, your package will be returned to Mae Cassidy and you will be charged for the return shipping costs.
Need help? Contact one of our team at customercare@maecassidy.com
D E L I V E R Y F A Q ' S
Where do you ship From?
We ship from the United Kingdom, but we offer worldwide express shipping options to ship worldwide.
Which Couriers do you use?
We use UPS, Royal Mail and DHL for deliveries within the UK and all other countries.
Can I track my shipment?
Yes, once your order is dispatched, you will receive an email of notification from us including your courier tracking number for UPS, Royal Mail or DHL.
Upon placing your order, an email will be sent to the contact e-mail you provided at checkout, to confirm your order has been dispatched, details of shipment, courier used, tracking number, estimated delivery date and any further requirements regarding the courier who will take charge of the delivery.
Can I change my delivery address once my order has been placed?
No details, including the delivery address can be changed. Providing the goods have not already been shipped, your order can be cancelled or recalled and a new order will have to be placed using the new details.
Will I have to pay any additional Duties and Taxes?
If you are ordering outside the United Kingdom, you may be liable to to pay additional duties and taxes on import to your shipping destination. We advise you check with your local authorities prior to placing an order to find out.
If your order is subject to these duties / taxes, these will not appear on the invoice, but will be presented to you and collected by the courier upon delivery or you will be contacted prior to delivery for payment. Furthermore, if you refuse to pay taxes / duties, your package will be returned to Mae Cassidy and you will be charged for the return shipping costs.
Is my parcel insured?
All Mae Cassidy goods remain the responsibility of Mae Cassidy until the order has been delivered to the delivery address and payment received in full. Items are insured against theft and damage. Once the item has been delivered to the delivery address and payment received in full, the goods are no longer under the ownership or responsibility of Mae Cassidy.
Do you gift wrap?
We do not currently gift wrap, however your order will arrive in our luxury Mae Cassidy branded gift box and dustbag.
What if my order arrives damaged, or there is a fault?
On receipt of your goods, please check that the number of boxes received matches the documentation and that the package is not damaged, wet or tampered with in any way. If you do notice anything unusual about your order please take photos and notify Mae Cassidy immediately by emailing customercare@maecassidy.com
If in the unlikely event, goods arrive damaged, we will replace the goods if we are notified immediately with photographic evidence from the customer. Prior to a replacement being sent out, we will require you to carefully re-package the damaged goods in all packaging provided and we will issue you a free return shipping label. Once we are in safe receipt of the damaged goods, we will inspect goods and on satisfaction they are damaged we will send out a replacement free of charge.
** Please note we are only able to offer to free return shipping labels on damaged goods, to the original delivery destination to which the order was placed and shipped. If the damaged order is required to be collected from an alternative shipping destination to the one the order was originally delivered too, the customer will be required to pay the shipping costs and relevant import duties to get the order returned to us.
For information on our returns process, please visit our returns information page.
